Shipping Policy

🚚 Shipping Policy – RKB SALES

At RKB SALES, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how we process and ship orders.

📦 Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • In case of high order volume or unavoidable circumstances, processing may take additional time. Customers will be informed accordingly.

🚛 Shipping Method

  • We ship orders through trusted courier partners to ensure safe and timely delivery.

  • Tracking details will be shared once the order is dispatched.

⏱ Estimated Delivery Time

  • Within Gujarat: 2–4 business days

  • Rest of India: 4–7 business days

Delivery time may vary depending on location, courier service, weather conditions, or other unforeseen factors.

💰 Shipping Charges

  • Shipping charges (if applicable) will be clearly mentioned at checkout or informed before order confirmation.

  • Any additional charges such as remote area fees (if applicable) will be communicated in advance.

📍 Shipping Address

All orders are dispatched from our registered business address:

RKB SALES
3rd Floor, Hall No. 02, Block No. 627,
Rajmahal AC Hall, Puna Kumbariya Road,
Sita Nagar Chowk, Punagam,
Surat, Gujarat – 395010, India

🧾 Incorrect or Incomplete Address

  • Customers are responsible for providing the correct and complete shipping address.

  • RKB SALES will not be responsible for delays or non-delivery due to incorrect address details.

📦 Damaged or Missing Packages

  • If your package arrives damaged or items are missing, please contact us within 24 hours of delivery with proper unboxing video and images.

  • Complaints raised after 24 hours may not be accepted.

🔁 Return-to-Origin (RTO)

If an order is returned due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept delivery

Re-shipping charges will be applicable.

📞 Contact Us

For any shipping-related queries, feel free to contact us:

Email: rkbsales.business@gmail.com
Business Address: Surat, Gujarat, India